We sometimes needs to collect, maintain and use personal data about you. That will normally be if you are a current, past or prospective customer, a supplier, or an individual that’s contacted us and needs a response.
Personal Information
Any personal information you give us, either on this website (for example, via a contact form), via email or direct mail, phone contact or direct contact in person will never be sold, rented or made public without your consent.
We take your privacy seriously. We’ll only use your information to administer your account or provide the products, services and/or information you’ve asked for. Sometimes, to do that we might need to pass information on to a third party (for example your email into a newsletter sending system). When we do, we’ll use safe, reliable, GDPR compliant services who won’t pass your personal details anywhere else. You can see who we use by looking at the ‘third party data processors’ below.
Information we collect
Site visits tracking
We collect visitor behaviour on our website. This tells us which pages are visited, the sorts of searches that are used to find us what people do on the site when they are there. It doesn’t tell us anything personal about the people visiting the site, just what they do.
We use cookies to track that data. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
If you want to know more about cookies visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies. The website above will tell you how. But, do bear in mind some of our website features may not function as a result. Have a look at our cookie policy here
We use the data to make changes on our website based on what we see visitors are doing.
Contact by form, email link and telephone
If you email us, either using a website contact form or by sending a direct email, we’ll get that information in an email. That data isn’t stored on our website.
If you phone us and we need to store your details for any of the legal bases explained we’ll store it safely on company computers that are regularly maintained, safely kept (in alarmed premises where possible). We might also add your information to our CRM if it is right for processing your reason for contact.
We may keep a record of contacts (such as emails that have been sent and received), but again we won’t use the details for anything other than the relevant legal reasons stated.
What we do with that information
Where appropriate, we’ll use the information we keep about you to:
- To send you information on products or services that you’ve asked for.
- To send you information on products or services, which we think will interest you.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our services or products.
- To inform business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
Access to your information and correction
You have a number of rights including the right to request a copy of the information that is held about you. If you’d to know what information is held, please email us and we’ll reply to you by email. Legally that’s within one working month, but we’ll aim to reply as soon as we can. We want to make sure that your personal information is accurate and up to date. So once you have any information, you can ask us to correct or remove anything you think is wrong. For a full list of your rights, have a look at the ICO Website.
Google analytics
We use Google Analytics to track the user interaction which is a commonplace feature on many websites. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.
To see Google’s privacy and terms click here.